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Top Up Hasn't Applied

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Top Up Hasn't Applied


Having some top up issues? Let’s see if we can help.


Check Top Up History 


Whether you have topped up with a voucher or through your bank, the first step is to check your balance.

  • Text “BALANCE” to 50272 to see if your credit balance has increased.
  • If your balance has not changed, log into My3 and click 'Balance Details' in the Top Up section. If your recent top up is showing here, it has applied successfully.


Still Having Issues?


I Topped Up With a Voucher

  • Double check you are entering the correct voucher code.
  • If you are still failing to successfully top up, please contact us here.

I Topped Up Through My Bank

  • If you topped up at an ATM or online, check if the money has been deducted from your bank account. If the money is deducted from your account, and your credit balance has increased, the top up has been applied.
  • If the money has been deducted but your credit has not been applied, please contact us here. When filling out the contact form, please provide a copy of your bank statement showing the top up.

Just to Note…

  • If you are registered with us, please include your Name, Address, Date of Birth and Phone number in the message.
  • If you are not registered with us, please include numbers dialled in the last 7 days, your regular top up amount, and your last top up amount in the message.