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Top Up Hasn't Applied

Top Up Hasn't Applied


First, text "BALANCE" to 50272 to see if your credit balance has increased. 

If not, try the solutions below.


Check Top Up History 

  • If your balance has not increased, log in to My3 and click Balance Details in the Top Up section. 
  • This shows any top ups in the last 28 days. If your top up shows here, it has applied successfully.

Check Bank Balance

  • If you topped up at an ATM or online, check if the money was deducted from your bank account.
  • If no money was deducted, your top up has not been successful.

If your top up has not been successful, please contact us here.