@Pooja Good morning to you 👋 Have you tried an instant top-up since posting here? To set up schedule top-ups you need to have topped up a least once previously. Let me know 😊
@Pooja Here on 3Community we only advise of the status of investigations logged outside of this platform. Tech investigations can take 5 days, have you received a text update? Can you tell me which of our Customer Service methods have you used to raise a case? Was it 1913, In-app Messaging or Web Messaging? Have you been in contact with them since ?
@Pooja Thanks a million for those details. So investigations tend to take 5 -working days, in some cases, a little bit longer. The best thing to do is reach out to Web Messaging or 3Community next Monday or Tuesday if you haven't received an SMS update. Remember we can only check the status for you.