@Der58 I'm delighted that our friends over in customer Care helped you out 😊 since this has happened to you twice, I'm wondering was an investigation opened on your behalf? If not, I'll link in with the tech team for you, to begin with, send me your full name, number, address and date of birth via PM. Thanks
This is also an issue with me too, but also the app is not allowing me to top-up my phone either. leaving me to choice but to use all my remaining credit in minutes when using data. I contacted help using the app and was told it was my fault. This isn't the first time I've been blamed for an issue that is clearly Three's. If they could just admit responsibility and apologize it wouldn't be so infuriating.
@07686331 I'd like to look into this for you. So, you cannot top-up on the app or apply a data bundle? Have you tried on the My3 webpage? Let me know 👌
@07686331 Thanks for getting back to me and I'm glad it worked for you 😃 If this happens again (hopefully it won't) pop us a message here so we can take a look for you 👍