My3 and Three+ Troubleshooting FAQs
If you are experiencing difficulties with either your My3 or Three+ App, please follow the steps below:
- Try to log into your App on a different device. You can do this by using a laptop or someone else’s phone. If you successfully log into your account on another device, then the issue likely lies with your App or your network connection. To fix this, try turning your phone on and off again, deleting and reinstalling the problematic App, and turning your Wi-Fi connection on and off again.
- If the issue persists, visit the App/Play Store and make sure you have downloaded the latest version of the App. It is also a good idea to ensure you have downloaded the latest software update available on your phone. Navigate to your system settings to perform a software update.
- If your phone is more than five years old, it might be a good idea to look into upgrading your device by clicking here. As phones age, they can become outdated and therefore unable to upgrade to the latest software or download the latest version of Apps.
- If you use a VPN, try turning it off. It is possible for a VPN to trigger geolocation security features and log you out of My3 and Three+ for your own protection.
- Have you recently cleared your cache for the App that is giving you trouble? Clearing your cache will automatically log you out of My3 and Three+.
If you have tried all of the steps outlined above, and your issue persists, contact one of our 3Community Moderators by clicking here, who will be happy to help resolve your problem.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
