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my3 app won't download

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my3 app won't download

Hi,

 

I'm trying to download the my3 app from the google play store, but I get an error message that the app isn't available in my country? not sure what to do - I'm a 3 ireland customer, using a 3 sim, but have just moved over from australia.....not sure what's going on there.  Any help???

3 REPLIES 3
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3 Community Manager

Re: my3 app won't download

@ashamasha What type of phone do you have? Did you buy it abroad? Let me know

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Re: my3 app won't download

HI,

 

I have a samsung a20, yes it was bought in australia

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3 Community Manager

Re: my3 app won't download

@ashamasha 

Have you tried changing the "country" in your Google Play settings? On your Samsung phone, open the Google Play Store Google Play. Tap Menu Menu and then Account and then Country and profiles.

Let me know how you get on 😊