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Legal responsibility

Regular Visitor

Legal responsibility

Hi, I was on the phone to Three Ireland and was told that they are not legally responsible for the delivery of items. I contacted An Post and they told me that Three Ireland are liars so I got on to The Competitions and Consumer Protection Commission who stated that what Three Ireland said was in fact a lie, that by law Three are fully responsible for the item while in transit. So my question is, was I dealing with a series of liars or is Three Ireland exempt from the law?

3 Community Admin

@Darren1980  thanks for taking the time to post here. I'm sorry that you've been having this poor experience with Three and any inconvenience it has caused. I'm doing my best to turn this around. I've contacted the relevant team to investigate your missing order on your behalf and I assure you that I will personally keep an eye on it.