I put through an order for a new phone on Thursday. The next day delivery promise was not met, and so I put through a complaint, as the next day delivery was a factor in my decision to purchase the phone from Three. After going back and forth with an agent who was not addressing my complaint at all, the order was cancelled by Three (presumably by that agent). I did not request this cancellation. The phone was out for delivery with DPD at the time, and DPD's tracking shows that it was cancelled by Three. I have attempted to get information on this and resolve the issue via email, webchat and a call, and in each case customer service has been unhelpful.
