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Top up with no surfer working

Juliana_64534
Connector

Top up with no surfer working

Hey, I had about 24€ at the time my plan was supposed to be deducted. It did not deduct - I received a message saying I was deduced 4€ because my data had expired, and then the 20€ disappeared. I was left with 0€ and had to top up with 30€ to have my surfer plan working again

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Juliana_64534 thanks for posting here, when you are advising that your plan was meant to be deducted do you have a scheduled top up on your account that failed to deduct from your card?