Haven’t received prize

[Kieran_H]

I haven’t received an email for a 3 prize I’ve won and can’t PM a moderator here as instructed - how do I follow up on these tickets?

[Three_Niall]

Hey @Kieran_H, Welcome to the 3Community 🙂

I'll be happy to help you here, if you have won tickets in a Three+ competition you won't receive an invite until a week before the concert so no need to worry. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Kieran_H]

Thank you Niall! The gig is this Friday evening so I just wanted to sort the tickets asap as it’s now less than a week - who is best to speak to about this? Thanks a million 

[Three_Niall]

@Kieran_H can you pop through to me here on PM along with your email address and full name please and I can check here with the team for you. I'd also recommend checking your Spam or Junk folder on your email incase the email was redirected.

[Three_Niall · Accepted solution]

@Kieran_H  I'm so glad we could get this sorted for you in PM 👍 Don't forget to hit the Accept As Solution button.

If anyone else is experiencing similar please let us know.