Tickets never arrived

[Three_Stacey]

Hi there @CatFayne Ticket information arrives the week before the gig. Let me know what gig it is that you're heading to and I'll follow up on the ticket info for you.

[CatFayne]

The concert was weeks ago it was the Morgan wallen concert 

[Three_Stacey]

Ohhh thats strange, ticket information is sent out via email the week of the gig, any chance the email ended up in your spam/junk folder. 

[Caoimhe_23775]

This seems to be what Three does.. tell you you’ve won something and doesn’t follow up or communicate with you on how to claim your prize. 
I have had the same experience. 
It’s ridiculous from Three.

[Caoimhe_23775]

The problem is clearly with Three. I also never received any tickets a week before the event. You’re telling people to check their spam for an email that was never sent from your side in the first place. Three needs to re-evaluate this process.

[Three_Stacey]

@Caoimhe_23775 I have replied to your original post click here to see. 

[CatFayne]

I checked my spam and junk emails for weeks and nothing came, I tired to call the help desk but no answer and I have also emailed 

[Three_Stacey]

@CatFayne You didn't get through to anyone when you tried to contact customer care? Was it 1913 you were calling?

[CatFayne]

No I didn’t try that number I tried the competition line, either way I didn’t receive the tickets and nobody had resolved this, so I would like this resolved as soon as possible