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Getting Started on 3Community

3 Community Manager

Getting Started on 3Community

Hi there and welcome to our 3Community.


If you're new to these parts, I've put together this handy guide on how to get started.
Don't Forget to Register/Sign in(with your My3 details) so you can join the conversations in our discussion boards.
I hope you enjoy your visit!

3Community Manager

Search is the quickest way to locate the information you’re after. Use the search box at the top right on your desktop or the search icon on a mobile or tablet. If you don’t find what you’re after you can always post your own question.

Prefer to jump straight into the community? Click the pink tabs at the top of the screen, here you’ll find the entire community at your fingertips.

Had a peek around the community already? If so you’ll no doubt want to join us, just hit Sign in button at the top right and log in to My3 to link your community account. Don’t worry, you’ll be brought back to this page once you’ve finished.

Complete your Profile
To fully use the community you’ll need to verify your email address. Check your spam or junk folder if you haven’t received the verification email after 1 hour.

Choosing a profile pic
Choose your profile pic or avatar to show off your personality. You can change this as often as you like!

Posting / Commenting
All our discussion boards are open for you to ask questions, share your thoughts, and help others. My Account, Phones, Living Room, Suggestions and Competitions
Once you’ve found a discussion board you’re interested in, just hit the pink ‘Start A Topic’ button to start a conversation with the community. For example, if you want to start a topic on an Account related query and you're a Prepay customer you can select "My Account" and then "Prepay" you'll then notice the pink "Start a Topic" button at the top right-hand corner of the page.
Or if you have anything you’d like to add to an existing conversation, simply click the pink ‘Reply’ button under each post to add your thoughts.

Pssst, if you’re shy you can practice posting by clicking reply on this post to say hi!


Tagging Community Members and Moderators
If you want to send a notification to another community member you can tag them on your topic or on your reply to a topic. This goes for Three Moderators as well! Our mods are @Three_Mairead  @Three_Susan  @Three_Keith  @Three_Shauna  @Three_Deborah  and for me it's @Three_Rachel 


Finding your posts
You’ll be able to find all your questions and comments on your profile page, and it is here that other members can also see information about you such as your posts, likes and solutions. Just click on your profile pic near the top of the page.


Liking / Solutions
You can like any of the posts or blogs around the community by any of our members. It’s like a virtual high five for something you agree with or a way to say thanks for the help you’ve received!

If you started your own topic and your question has been answered, you can accept that answer as the solution. This helps others find answers to questions they have, and it also gives the person who answered your question a little boost in their ranking.


Private Messages
If a member of staff has asked you to send them a PM A.K.A Private Message, you can find the link to do this in their signature. You can also go to your inbox by clicking the Private Messages icon at the top of the page, where you can see received and sent messages, and compose a new message.

You won't be able to send a private message until you have posted at least once on the community.

Help and Support Blogs - 3MadeEasy
We highly recommend you visit our 3MadeEasy board! All of our self-care support blogs are housed there and have lots of helpful information, tips and answers to questions you may have as a Three customer here

Follow this link to 3MadeEasy  or Just click on 3MadeEasy in the pink Header.