Welcome to 3 Home Broadband and your new Bill Pay account. It is possible that you are already familiar with billing terms and their layout. If not, we’ve got you covered! We have put together this guide to help you understand your very first bill and the related terms that you might hear from time to time.
First up: We have two 4G broadband plans.
- 3 Broadband Unlimited 24-month contract with either a Huawei B525 or Huawei E5576 device for €30 per month
- 3 Broadband Unlimited SIMO 30-Day contract
These are pro-rata, which means you are billed a month in advance.
Your billing cycle date = the start of your billing month. This isn’t the first day you sign up to 3Broadband Unlimited. It begins three to six days later. What this means for you is that your first bill will be higher than the cost of your plan (monthly price plan charge). You will be charged a portion amount for the first three to six days and your full monthly recurring charges for the month ahead. These will show as 'ex. VAT' on your bill, as VAT is calculated separately and then added to make the total.
Just to note: Previous balance and payments received are zero because this is the first ever bill, and by signing up for direct debit you are not charged the non-direct debit fee. See our price guide, here.
The breakdown: You are able to view your full bill in PDF form via My3, and you can download it to your phone or desktop to take a closer look at the details of your first bill, or any bill for that matter! But here is an example of what you can expect. This is a 3 Broadband Unlimited SIMO example. The only difference between this and 3 Broadband Unlimited is the mention of your router, which is free anyway 😊
Not registered for My3 yet? Sign up, here!
Here, you can see the charges for the few days, between signing up and then the charges starting on your billing cycle date. You will also notice your 'Inclusive Allowance' section, which shows your monthly allowance. Then the itemised usage, which shows the 'previous month's usage'. In the case of your first bill, the usage is from when you signed up to your billing cycle date.
Frequently used terms
- Total monthly charges: total cost for your plan, add-ons, insurance, 5G access, and any once off charges.
- Billing cycle date: the day that your price plan and allowances start.
- Bill date: the day that your bill is generated.
- Direct debit date: 19 days after your bill date and when payment is due.
- Subscription charges: Roaming Day Pass
- Once-off charges: phone charge, 3Pay, content subscription, non-direct debit fee.
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