Hey @Eva_94263 , Welcome to the 3Community 🙂
I'd love to help you with your pin just pop us a PM with your name, number, address and date of birth so we can check this on your account.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team
