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All About: Alexa Top-Up

3 Community Manager

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Have you heard the news? Three Ireland have become the first mobile operator IN THE WORLD to offer a voice activated top-up service. You can now top-up your phone or broadband number directly through Amazon’s Alexa! How cool is that? It's so easy to set up too, it only took me 2 minutes. Read on for all the info you need on enabling this fantastic new service and once set up you can top up simply by asking.

 

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Link your Alexa to your My3 Account

I did this through the Amazon Alexa app, you can also do it on desktop though. Let’s go through the steps on the app...

 

  • Open your app and scroll to ‘Browse Skills’ (See Step 1 below)
  • Tip the magnifying glass in the top right-hand corner (Step 2)
  • Search for ‘Three top up’ and select the Three Top Up skill (Step 3)
  • Click ‘Enable To Use’ (Step 4)
  • ‘Sign in now’ to sign into your My3 account (Steps 5 & 6)
  • Confirm your details (Step 7)
  • Congratulations, your account has been successfully linked (Step 😎

 

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Linking your Alexa and your My3 account on your desktop is very similar. Let’s take a look….

 

  • Open Amazon on your browser
  • In your search bar change ‘All’ to ‘Alexa Skills’ and search for ‘Three Top Up’

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  • Click ‘Enable’ to enable the Three Top Up skill
  • You’ll then be asked to sign into your My3 account
  • Confirm your details
  • Congratulations, you’re linked!

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There you have it folks, you’re ready to go.

 

Whenever you need to top-up simply ask Alexa.

 

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Alexa will then ask you to confirm which card you want to use.

 

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Alexa will ask you how much you want to top-up by.

 

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Alexa will call out your card details and ask if you’d like to proceed.

                                                                                                  

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If you reply “Yes” Alexa will confirm by saying “Thank you, your transaction was successful”

 

Your top-up will then be applied to your account and if applicable your price plan allowances will renew. Just like that!

 

Got a question? Search 3Community, you may very well find your answer there. If not, why not start a new topic?