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All About: Alexa Top-Up

3 Community Manager

All About - Alexa Top-Up.png


Have you heard the news? Three Ireland have become the first mobile operator IN THE WORLD to offer a voice activated top-up service. You can now top-up your phone or broadband number directly through Amazon’s Alexa! How cool is that? It's so easy to set up too, it only took me 2 minutes. Read on for all the info you need on enabling this fantastic new service and once set up you can top up simply by asking.







Link your Alexa to your My3 Account

I did this through the Amazon Alexa app, you can also do it on desktop though. Let’s go through the steps on the app...


  • Open your app and scroll to ‘Browse Skills’ (See Step 1 below)
  • Tip the magnifying glass in the top right-hand corner (Step 2)
  • Search for ‘Three top up’ and select the Three Top Up skill (Step 3)
  • Click ‘Enable To Use’ (Step 4)
  • ‘Sign in now’ to sign into your My3 account (Steps 5 & 6)
  • Confirm your details (Step 7)
  • Congratulations, your account has been successfully linked (Step 8 )






Linking your Alexa and your My3 account on your desktop is very similar. Let’s take a look….


  • Open Amazon on your browser
  • In your search bar change ‘All’ to ‘Alexa Skills’ and search for ‘Three Top Up’



  • Click ‘Enable’ to enable the Three Top Up skill
  • You’ll then be asked to sign into your My3 account
  • Confirm your details
  • Congratulations, you’re linked!


There you have it folks, you’re ready to go.


Whenever you need to top-up simply ask Alexa.




Alexa will then ask you to confirm which card you want to use.




Alexa will ask you how much you want to top-up by.




Alexa will call out your card details and ask if you’d like to proceed.




If you reply “Yes” Alexa will confirm by saying “Thank you, your transaction was successful”


Your top-up will then be applied to your account and if applicable your price plan allowances will renew. Just like that!


Got a question? Search 3Community, you may very well find your answer there. If not, why not start a new topic?