How to: Turn off Adult Content Filter

[Three_Rachel]

If you are over 18 years of age, then you can request that the adult content filter be removed from your account. 😊

If you are a Bill Pay customer and would like to have the adult filter applied to your account, just contact us, and we can enable it for you.

If you would like more information on internet safety, take a look at our safe and sensible internet use page. To read our blog about keeping children safe online, click here.

[Brendan_55133]

Remove adult content filter

[Three_Stacey]

Hi @Brendan_55133 I'd be happy to help you with this.

As you can see I have removed your second post. Here on the Community, we prefer not to display personal details for security. Please let me know if you still need assistance with this.

[Add_29840]

• Remove adult content filter. 

[Three_Stacey]

Welcome to 3Community @Add_29840 👋

I can help you with this all you'll need to do is pop me a PM with your name, number, full address and date of birth so that I can access your account. 

As you're a new Community member, you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.

You can also call our care team on freephone 1913 to speak with an agent or click here to speak with our messaging team.

[Steven_32256]

Remove adult content filter

[Three_Stacey]

Welcome to 3Community @Steven_32256 

I can help you to remove the adult filter, I'll just need you to PM me your name, number, full address and date of birth. As you're a new Community member you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.

You can also call our care team on freephone 1913 to speak with an agent or click here to speak with our messaging team.

[Patrick_63999]

I want an age verification form so i can remove my adult content filter 

[Aleksi_44866]

I’d like the filter to be removed. It isn’t clear how I can verify my age

[Three_Niall]

@Patrick_63999 welcome to the 3Community, I have moved this post here under this thread as it relates to your query.  To remove the adult filter you can call 1913 or you can contact our messaging team here who will be more than happy to remove the adult filter. Please keep in mind that this can take up to 24 hours to activate. 

[MattyMJK]

Existance and inability to disable "Adult Content Filter" on the go is just shenanigans.

How do You even dare to put filters upon accounts without clearly stating it in Your Plan Description !?

You have my credit card, DOB and full details and this cannot be managed either by account page or Your app !?

Only by customer service? What kind of mockery is this for adult customer to request access like this from CS.

Constatn login problems with "oops something went wrong" everywhere, plus restrictions like this "by Default" and one of the worst signal reception IN DUBLIN !? Im about to withdraw my PAC... I never saw a "joke" like this before.