Do anyone know how to turn off the voice when u put a call o

[Three_Stacey · Accepted solution]

Hi @Noel_25803 welcome to 3Community 👋

Do you still need help with this? If you do I'd love to help but I need a little more info. What is the voice saying and what are the steps you take to make the voice speak?

[Noel_25803]

hi when i put a call on hold it tells the person on the line that u are on
hold but it keeps repeating it is there a way to just say it once and not
keep repeating itself #- Please type your reply above this line -##

[Three_Stacey]

@Noel_25803 thanks for bringing this to our attention, I've just tested this here and I can see what you are talking about.

I've reached out to our technical team to get this reviewed. As soon as I have an updated I'll let you know.

[Noel_25803]

Thanks you so much

[Marielle_48197]

Is there a solution for this already? When I get put on hold I hear it repeating constantly also 😕

[Three_Stacey]

Hi @Marielle_48197 I'm sorry for the poor experience. I've reached out to our networks team and they have confirmed they're working on changing the automated response.

[Marielle_48197]

Today it was good! Only one mention and then it was quiet. Thank you!

[Marielle_48197]

Seems like it's fixed. Today I only heard it once and after that it was just silence. Thank you!

[Three_Stacey]

Thanks for letting me know @Marielle_48197, I'll pass it on to the team.