Error 38

[lelaa_]

Hi, I've switched to a new device (Samsung one plus Nord) and am unable to send regular text messages/calls. I transferred my old sim into this phone and I can recieve messages/calls from people just fine but am unable to send them as 'error 38' keeps popping up. I can call/message fine on WhatsApp got example but in the default messaging system I cannot. Please help

[LauraH]

@lelaa_ Good morning, welcome to 3Community! Tell me, have you noticed any change since you posted on Saturday or been in touch with Customer Care? Let me know and we'll take it from there 👌 Oh I've removed your other post too as it was pretty much the same as this one 😊

[billbond4]

Sounds like your smsc is not configured correctly.

Go into the phone dialler and input

*#*#4636#*#*

You may have to press call. 

In the next menu. Click phone information and goto the botton

Hit refresh on the smsc and post back here with the number you have 

[Lida_10165]

test

[Three_Stacey]

Hi Lida_10165 welcome to 3 Community 👋 Is there anything I can help you with?

[Angelblue]

Having this issue also 

[Three_Shane1]

@Angelblue Hi there, have you tried the above suggestion from billbond4? Can you try entering the code & let me know if it works for you? If it doesn't can I get the make & model of your phone? When did you start seeing the error code? Have you recently gotten a new phone?

[Angelblue]

1. Have tried all the above, phone is A huawii p30 lite, a few months ago the error started, no have this phone for a while

[billbond4]

Is it for all numbers you see this message ?

What do you see in Messages (Press the ... on the top right) --> Settings --> Advanced --> SMSC

and 

Messages (Press the ... on the top right) --> Settings --> Chat features

[Three_Stacey]

Hi @Angelblue 👋 From your posts I see that you are using a Huawei P30 lite, and you're not able to make standard calls/texts but you are able to use WhatsApp. Is this correct? Are you using wifi for this or mobile data? Please let me know how many signal bars you have and if you are connecting to 5G or 4G?