New phone - no data

[Add_85617]

Hi,

I bought a new Samsung S24 and put my existing Three Sim into it. Everything is working fine when connected to wifi but once outside of wifi, I have no data and nothing up at the top of the phone to suggest I'm connected to a network (doesn't say 4G like it used to on old phone).

Can you please advise?

Thanks.

[Three_Niall]

Hey @Add_85617, I'd be happy to help you here. Firstly can you confirm that you are getting your calls and texts as normal to confirm you are connected to the network. If a different SIM was in this before you may need to restart the phone. Once this is done follow the steps here to view how to manually select the network if you are not connected to Three. 

If this hasn't worked and everything is working but data I would recommend following our S24 How to set up internet guide here.