Not receiving SMS codes

[AndrewJ1998]

Hi 

Just switched over from Vodafone to Three Bill Pay keeping my Vodafone number. I unfortunately can't log into a lot of my accounts AIB, Revolut, PayPal and steam because they require and SMS message to be sent to my device. I unfortunately am not receiving any of these messages. I am receiving regular texts and calls on my new number just not these SMS code ones.

I've gone to support but just keep getting told to contact the each of the individual apps I'm having issues with but they've told me this is an issue with Three that others have dealt with and I have to contact them. So I'm in a vicious cycle.

Any help would be appreciated 

Thank you

[Three_Niall]

Hey @AndrewJ1998, Welcome to the 3Community 🙂 I'd love to look into this for you, pop through to us here on PM along with your full name, mobile number, address and date of birth along with a timestamp that you tried to use one of these services and we can have our technical team investigate what is happening. 

[Add_96986]

Has this issue been resolved? I’m not receiving sms codes from my bank . Rang three customer service they said it was an issue with the bank rang the bank no issue on their side ? Very frustrating 

[Three_Niall]

Hey @Add_96986 , Welcome to the 3Community 🙂

I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.