Recieving and making calls in the Dublin 7 area

[Tanya_90894]

Hi all

Since last Wednesday myself and my partner both 3 customers have been unable to make or receive calls. Have flagged with support they keep saying nothing is wrong with the network. But clearly it is so it's been raised higher up the chain of command. They have refreshed both our networks. I got a new SIM today. Tried sim in a different phone. Nothing yet if we go up to castle knock or other places in Dublin all is ok. Seems to be an issue with whatever cell towed covers where our house is. 

Any suggestions?

[Three_Niall]

Hey @Tanya_90894  , Welcome to the 3Community 🙂

I'd love to have a look into this further for you, pop through to us on PM along with your full name, mobile number, address, date of birth and the Eircode for where you are facing these difficulties so I can check the account here and also the masts that you are connected to.