Voicemail Setup not working

[Sinéad_09162]

I have had the same number for the last 20 years and I used to have voicemail set up but it disappeared somewhere along the way. I decided to set it up again but to no avail. When I dial 171 and enter my number and # it says number not listed. An agent suggested I dial ##002# and then try but still the same issue.

[Three_Stacey]

Hi there @Sinéad_09162 👋 welcome to 3Community 😊 Are you still experiencing difficulties with your voicemail? Have you tried calling your number from another phone to see if the voicemail picks up?

[Sinéad_09162]

Hi Stacey,

Yes still the same issue. It just rings for ages and says the caller can't
accept their call, please try again later.

[Three_Stacey]

Thanks for getting back to me @Sinéad_09162. Next, we're going to need to do is take a look at your account. Please PM us your name, number, full address and date of birth and we'll get the ball rolling 👍

[Sinéad_09162]

I have received an email to say this has been resolved and it has not. Either sort out this issue or improve the reception in my area because I have missed numerous important phone calls because I've had no coverage and they have no way of leaving me a voicemail. I've lost work and missed calls from doctors and I don't know how else to get you to fix this, I am so frustrated with this.

[Three_Stacey]

Hi @Sinéad_09162, I can understand your frustration. The last update I see from our technical team is confirming that they have made some changes in the background and asked that you reboot your phone a couple of times before calling 171. Please try this and let me know if the voicemail activates or if you get any errors.

[Sinéad_09162]

I have rebooted the phone 4 or 5 times now and it's still exactly the same.

[Three_Stacey]

@Sinéad_09162 thank you for trying. It's so strange everything looks right here on this end. I'll let our technical team know to the changes haven't had the desired effect on your end. As soon as I get an update from them I'll let you know.

[Sinéad_09162]

OK thank you.

[Three_Stacey]

Hi @Sinéad_09162 I have just received an update from our technical team and they have requested that you reboot and try connecting to your voicemail. Please let me know either way how it goes.