I was in store today and looking at the cheapest Samsung option available. On the shelf price tag it was down as €69.99. I waited a good ten minutes or more to speak to an adviser and when I eventually did he told me the phone would cost more for me because I was an existing customer. I would have to pay 150 euro. When I told him that this didn't seem fair to me that existing customers were charged more he told me that all the networks were doing it. I have since also spoken to a customer service adviser who could not give me an answer as to why I should stay with Three network since the best option would be leave and come back as a new customer and told me he respected my decision to leave. So I ask (as a Three customer for 18+ years), why should I remain an existing customer if I'm being made to pay more? Is my loyalty not valued? Is my money not worth the same as a new customer's?
