Error when adding Watch Share to BillPay Account

[Hard2Switch]

I switched one of my accounts from prepay to bill pay purely for the ability to enable Apple Watch Cellular and when I attempt to add the Watch Share add on I'm getting this error message.

"This customer is not provisioned for NGV / VoLTE calls. Please add the relevant SOC to the customers account and retry"

I'm nearly done with the cooling off period but may switch back to prepay if this can't be resolved, can someone pls kindly advise if this has a straightforward resolution?

[Hard2Switch]

To be clear I've followed the instructions posted here

https://www.three.ie/support/smart-watches/apple-watch.html

Watch is paired to phone, phone has eSim, phone is on bill pay contract

[Three_Niall]

Hey @Hard2Switch thanks for posting here, pop through to me here on PM along with your full name, mobile number, address and date of birth and I can get the VoLTE added to the account to get this resolved.

[Hard2Switch]

Hi Niall, thank you for reaching out. I went on the chat Support earlier and I am delighted to say that Ansa Was able to resolve the issue by changing something related to the account set up, so this can be marked as resolved thanks again and I hope you’re keeping well.

[Hard2Switch]

to be a specific, what the person from the online chat team you needed to do was  “provisioned the number for VoLTE”

[Hard2Switch · Accepted solution]

sorry it should read what that person did so issue resolved

[Three_Niall]

@Hard2Switch delighted our support team could assist you as VoLTE can sometimes need to be activated on the account but this will automatically remain on the account unless you decide to contact us to remove it.