Error when connecting Apple Watch to three mobile service

[James_57538]

When I attempt to connect my Apple Watch to my iPhone using the watch app on phone, I receive the below error.

how do I resolve this? I have the smart watch add on added to my package. I went into the shop last week to have this set up specifically. I was told it was all good to go so, disappointing now I can’t seem to connect .

[Three_Niall]

Hey @James_57538 , Pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check this here for you.

[James_57538]

From reading other threads, I appear to not be the only user with this error.

I brought this conversation over PM to the moderators but unfortunately, Three seem unable to describe what the problem is, or even the solution for that matter. I have, been told it is 'complex', however.

This is very disappointing as I went to the shop specifically for this functionality and switched from prepay to bill pay to avail of it. 

At the moment, I have no timeline other than the tech team is looking into it. 

[Three_Niall]

Hey @James_57538 thanks for posting here. I was speaking to you here on PM and as a limit seems to have been hit we have requested that the relevant team reset this limit and investigates this for you and I apologise for the inconvenience caused.

[James_57538]

is there a timeline?

[Three_Niall]

@James_57538 unfortunately I don't have a specific timeframe however I can assure you the team are continuing to investigate this for you.

[Jwrbs]

Have same problem myself and while moderators are responsive and being told the issue is logged and I’ll get an SMS when it has been solved seems to be a lack of urgency/information on whether actually anyone is doing anything. Half way through my cooling off period now and need to decide whether I ditch this

[James_57538]

Yep, same thoughts and experience. I said it also to the mod in PM regarding cancelling during cooling off period. Not paying for something which they can’t provide a service for.