Error when connecting Apple Watch to three mobile service

[James_57538]

When I attempt to connect my Apple Watch to my iPhone using the watch app on phone, I receive the below error.

how do I resolve this? I have the smart watch add on added to my package. I went into the shop last week to have this set up specifically. I was told it was all good to go so, disappointing now I can’t seem to connect .

[Three_Niall]

Hey @James_57538 , Pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check this here for you.