Hey @Frances_10340 , Welcome to the 3Community 🙂
I'd be happy to help you here, if you were on a 24 month contract and you have reached the minimum term of your contract and your account is saying that your not eligible for an upgrade until 2026, I would recommend popping through to us here on PM along with your full name, mobile number, address and date of birth so I can check the account here for you.
