IMessage not working after port

[Padraig_08098]

Hello Three.

Recently moved from Eir mobile to Three and kept the same number

IMessage is not working. It tries to activate but it eventually times out and fails

I've been onto Apple support and followed all the recommendations here:

https://support.apple.com/en-ie/HT201422

No luck, i'm convinced at this stage it's an issue on the Three side.

[Three_Deborah]

@Padraig_08098, Hi there, I'm wondering if you have checked the topics about iMessage/Facetime activation? There are two solutions there

1. Update your contact number. It just might have the porting number instead of your own number
2. Accept the t/cs for the latest version of iOS

the latest topic is over here 

[Padraig_08098]

Hello Deborah.

Thank you for the reply unfortunately it hasnt made a difference.

My phone number matches my ported number on my mobile phone

I already accepted the Terms and Conditions

Can I give you my details and get your support guys to have a look please?

[Three_Deborah]

@Padraig_08098 Thanks for that info. Sure will have a look at this from our side. I'll need to check that the activation text is being sent to Apple. To check this, I'll need access to your account. Pop me a PM with your full name, address and date of birth. Oh and of course, your mobile number.

[Padraig_08098]

PM Sent

Thanks Deborah.