My credit and data are gone but I only topped up last week

[SimonT]

Must be some issue with Three happened to me too,

Took €20  in data over night while I was in bed.

Only topped up two weeks about and we'll within my 28 days. 

Have contacted three on twitter but they are not online on Sundays. 

[Victoria_23450]

Same with myself, & our home internet is the same no reply from 3 

[Three_Niall]

Hey @Add_52657, @SimonT & @Victoria_23450  , We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.

[SimonT]

Hi Niall, 

Call and data from my bundle seem to be back working now thanks, 

When will the credit that was wiped off my account be put back on? 

Simon

[Three_Niall]

Hey @SimonT I currently don't have a specific date on when the credits will be returned the account however we are working to ensure that any impacted customers are credited appropriately in the coming days. 

[Michael66]

It's been 4 days since the technical issues last weekend. I am still at a loss of approx €120 credit.

Am I the only one that has not to have my balance reinstated. ?

[Three_Niall]

Hey @Michael66, thanks for posting here, we appreciate your patience and I can assure you our team are working to get this resolved as soon as possible.

[SimonT]

Hi Michael, 

You're definitely not the only one. 

I am in the same boat. 

In fact I haven't heard of anyone that has had their credit returned.