My credit is disappearing

[Anonymous]

Why is my credit disappearing.

[Anonymous · Accepted solution]

Seems data is causing a lot of missing credit. There's a daily charge of 2 euro. Turn off your data and make sure you don't send picture messages or long messages or emojis cuz they can change the message to an MMS. Have you checked your My3 account to see if that's why?

[Sarah_60732]

I bought credit on the 18th of January and it’s saying my credit is low now? So my credit is only lasting 8 days when it used to last 28 days what is going on? This is the second time this has happened I’m basically paying 40€ a month for credit when I should only be paying 20?

[Three_Stacey]

@Sarah_60732 I'd be happy to look into this for you but I'll need a little more info, please. Can you let me know what plan you're on, you can see this on the dashboard of your My3 account and can you also let me know are you still able to use your services? For example, if you're on 3 Prepay 20 and you topped up by €20 on the 18th, can you still use your data or send texts? 

Can you also please PM me with your name, number, full address and date of birth so that I can review your account?

[Ken_11698]

Hi there, I have a similar issue to Sarah.  I topped up by 20 euros credit on March 11th and by March 16th I had no credit or data despite my plan being a 20 euro a month top up.

I got the below confirmation on Tuesday and by Saturday night/Sunday morning I was told my credit was low and I needed to top up again. 

Please can someone advise?

From Three. Thanks for topping up using Online. Enjoy your All You Can Eat Data to use in ROI, unlimited Three to Three calls, unlimited text messages & 26GB EU data for 28 days. EUR20 was used to activate your 3Prepay plan benefits. Your current balance is 20.00 EUR. Check all your Three Prepay options at 3.ie/my3

[Luke_40760]

Hi there, I pay the monthly plan of €25. I still have another week left on my plan. This morning it said my balance is Low. I topped up again €25 and straight away it said I need to top up. My data isn’t working plus I can’t call or text anyone. 

[Three_Niall]

Hey @Ken_11698 and @Luke_40760 , We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.