I am waiting for an order refund. I availed of the Bill Pay Plan last 23 December 2022 but unfortunately, I have never received it since Anpost lost the phone in their sorting area and it took almost 4 weeks to be resolved and my purchase was reversed. But I have been waiting for too long now, first for the loss of the device and now for the refund. It is really frustrating and stressful on my part as I am the one suffering the consequences of this incident. I understand that Three is not responsible for the loss, but waiting for this long is absurd.
The support told me that my refund was already processed but I haven't received any update as of today. Will I have to wait for this much longer? I don't understand why I have to wait for this long. Does anyone know when will I receive the refund?
