Three Plus

[Dalk]

I cannot get past the preferences page of the three plus app on my 14 pro max. No matter what I do it won’t let me passed. 

I tried opting out of Three plus on the website, and now I can’t access it or sign up for it online. 

Any advice? 

[Three_Stacey]

Definitely not what I like to hear @Dalk, but let's see how we can fix this for you.

Is it just the app your having difficulty with? Are you able to log in through your My3 account? Also, have you tried to deleted the app and reinstalled it?

[Dalk]

Hi Stacey,

Was originally just the app.  So I deleted it numerous times, but this didn’t fix it.  

I have a 14 pro max, a friend with a 13 installed the app and I was able to sign in on his phone, so I think it’s a larger screen iPhone issue…  

I was able to get into the web based version, but it kept asking did I want to use my three ID to sign in.  Any time I tried to do so, a message briefly popped up about the token being no longer valid, or something along those lines, before it would send me to the home page again.  

so I decided to opt out of three plus, but now when I go to set it up again it keeps kicking me out.  Can you opt me in from your end? 

[Three_Stacey]

@Dalk can you please PM me your name, number, full address and date of birth, I need to take a look at your account to see what's going on in the background of your account. 

[Three_Stacey]

Thanks @Dalk for sending our details. I'm reviewing our 3Plus registration now and if needed I'll reach out to the 3Plus team to get it reviewed. As soon as I have an update I'll PM you.

[Dalk]

Hi Stacey,

I cannot add my account back now that I have re-registered. 

Not sure if my PMs are working on here either as I get an error message but then it appears to be sent. 

[Three_Stacey]

Hi @Dalk, I got your PM.

Are you still having difficulty re-registering for My3?

[Anonymous]

Hi Stacey,

I’ve been able to register and set up the My3 account. 

but I’ve lost access to my old account “dalk” on the three community… and I’ve had to set up this one using a different email address as it says my old email address is already registered…

I must admit, I’m getting a bit annoyed at this stage.

[Three_Stacey]

I can understand the frustration @Anonymous let me have a look at this for you. 

Once I have an update I'll let you know. 

[Anonymous]

Thanks very much. 

I also still can’t get passed the preferences page on the app on my 14 pro max.  I’m assuming it’s a model specific issue, as I had no problems on an iPhone with a smaller screen.  

Thanks for the assistance.