@Niamh_04112 Hello. I've moved your message over to this thread as you'll see others reporting the same thing. Which plan are you on and which model of iPhone are you using? Have you had an investigation logged yet? Let me know 😃
@Niamh_04112 Ok, pop me a PM with your phone number, full name, address and date of birth and I'll log your details on our side with our tech team 👍
Hi,
I am a having the same issue.
Iphone XR on Prepay.
Never had this issue before.
Hi all, thank you very much for all the examples so far, and rest assured our team is working on a resolution. If you are new to this thread, please post below with the following info
Also please have a look at our checklist and let us know if you've done all of that too.
We'd like to thank you for your patience and we'll come back with an update as soon as possible
Yes the reference number is REQ000000102912