Hi @Anonymous
I'm sorry to hear that you've been having ongoing issues with the network! I'd love to check this out for you.
Your issue in receiving calls may be related to a setting on the phone called Do Not Disturb. I realise you've been in touch with us before but have you tried testing your SIM card in another phone to see if the same thing happens when people call you?
In terms of your data usage, although your behaviours haven't changed in the past few years, the amount of data used to access the same websites has likely increased as, over time, sites are becoming more sophisticated and require more data to view all of the content on each page. I'd recommend leaving your data turned off when you're not using it and also check to make sure that WiFi Assist is also turned off, as this setting allows the phone to use data where WiFi speeds are slower. Also, you can try out our MY3 app to keep an eye on your data allowance so as to avoid getting these spend alert messages.
I'd like to take a look at your account to understand what's been happening for you. Can you send me a PM with your name, number, address, DOB?
Thanks!
Hi Lisa,
I have never used the 'Do Not Disturb' feature, and it is always turned off, so this is not the problem. I have used the SIM in other phones, so this is not the issue either. I have spent two years trying every solution offered by 3. It is time for this to be sorted out once and for all.
I have not had a functioning phone number for 2 years now, during which time I have changed actual phones after an upgrade. I think that it is time to switch networks as it is affecting my work, family and social.
I have paid over €1,000 during this period, not including additional data charges, all while not being able to properly receive calls. Could you please tell me what financial offering will be made to compensate for 2 years off poor service and frustration? If a satisfactory offer is not made I will have to consider taking the issue to the Small Claims Court.
Hi Lambkin1066
I'd like to check your account to understand what was done for you here as being unable to receive calls for the length of time you're reporting here is much longer than it takes to resolve an issue relating to calls.
If you send me a PM (using the link below) with your number, name, address and date of birth, we can take it from there.
Lisa
Hi Lisa,
PM sent with requested details, but please keep the discussion here.
I have posted this issue elsewhere as I would like to get a good range of suggestions:
https://www.boards.ie/vbulletin/showthread.php?p=108372871#post108372871
https://www.boards.ie/ttfthread/2057920740
Thanks for sending on your details, much appreciated. Can I just confirm with you, when you used your SIM in other phones did the difficulties replicate when your SIM was in other phones?
Apologies for this Lambkin1066! The last post has been updated accordingly. I've checked this out for you and can confirm that we won't be able to offer you compensation as a result of the ongoing issue. Since reporting issues with signal in late 2016, we suggested steps to take that may resolve the issue and did not hear back from you on the outcome of these steps so were unable to proceed further with your query. If you'd like for me to continue to help you with this, can you let me know as the next step would be to ask our technical team to investigate.