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Balance spontaneously dropping to €0.00 after topping up

Shane_58320
Novice

Balance spontaneously dropping to €0.00 after topping up

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When I top up my account it works momentarily then stops.
my balance registers as €0.00
1 REPLY 1
Three_Stacey
3 Community Admin

Welcome, @Shane_58320 to 3Community. I'd love to help you with this if you're still experiencing difficulties. I just need to get a little more info. 

Do you have service on your phone? 

Are you getting any errors when you try to use your phone? 

Is it all services that have stopped working? 

What type of phone are you using?