I recently logged into my old email address and saw a notification for my latest bill from Three. However I changed my email address for my account about a month ago. How come the bill notification was sent to the old email address?
@SeanMac Hi Sean, when you updated the email address it should have changed your billing email address also. I'll need to check your account to better understand what has happened. Can I get you to PM me your number, full name, address, & date of birth for the validation of your account? If you could also include in your PM both the new & old email address, the date you changed it & the date of the last email you received.
As the community is a public forum you'll need to increase your rank from 'NewMember' to "lookout" or "scout" to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. I can see that you're about to rank up so once you do log out & back into the Community & you'll be able to PM me.
With any forum interaction among all our members is the goal we strive for & we as the moderators are here to help with any account-specific queries. You'll need to interact more with the Community to rank up & send a PM. Alternatively, you can contact our care team on freephone 1913.
Thanks Sean. I've updated your email address now with the details you gave in PM. Going forward your billing emails will be sent to the correct email address.
