Bill notifications going to wrong mobile number

[Brid_02508]

A monthly text message re our business account's monthly bill is going to an ex-employees mobile number. (His number used to be on our account but was removed probably 2 years ago).  This has been happening for nearly 2 years but every time I contact Customer Services, or register a complaint, I am assured that the ex-employees number is not on our account and that the correct contact details are, yet the issue continues  What is the solution to this problem?

Thank You

[LauraH]

@Brid_02508 Good morning, welcome to 3Community. I'd love to check this for you. Pop me a PM with your phone number, your name and address and the email address on the account 👍

[Brid_02508]

Good morning,

My details are as follows and I would appreciate your help solving this issue:

My Mobile Number 086-xxxxxxx
Name Brid xxxxxxxx
Account Number xxxxxxxxxx
Account Name xxxxxxxxxxxxxx
Account Address xxxxxxxxxxxxxxx
Email address on the account xxxxxxxxxxxxx


Many thanks
Regards
Brid 
Business Manager

*personal details edited by Mod

[LauraH]

@Brid_02508 You've posted those details publicly Brid so I've edited your post to hide them 💪 To send me a private message click on the link in my signature 👍