@Murrmurr Hi there, it's quite possible that you were on one of our legacy plans which are no longer available to customers. If this is the case, we won't be able to change you back on to this. Let me know the details of of your old plan so we can confirm.
@Murrmurr Sounds like 3 Prepay. This plan is no longer for available, but look, we can try 😊Have you topped up already for 3Prepay 20 to activate that plan? If so, any further changes in price plan will need another top-up. Pop me a PM with your full name, number, date of birth and two numbers you've called or texted in the last 7 days 👍
@yhack Good morning. I replied to your other post 😊 I'll keep an eye out for your PM.
I am in the same situation. Would it be possible to help me out as well? I figured out only today that the new plan debits the amount instead of giving it as credit. I'd really love to have my old 3pay plan back. I was really enjoying it.
Shoutout to @LauraH for helping me out with this issue! Thank you so much again!