Charged for unanswered incoming calls while roaming

[Dalk]

I am just back from a trip to a non-EU country.  I see I have been charged for incoming calls, even though I didn’t answer… surely this can’t be correct? 

[Three_Shane1]

@Dalk Hey there, that is odd. I'll need to take a closer look at the charges to see what has occurred.

Can I get you to PM me your number, full name, address, & date of birth for the validation of your account? Can you also include where you were abroad & examples of dates you were charged? 

Once I've checked your account for the charges I'll pop back to you here. 

[Adrian3]

I have the same issue. I am abroad outside of the EU, the SIM card is physically out of my phone and I have been charged €21 plus vat for missed calls. Even though the SIM card is not in my phone you have even identified which country I am in. How is this possible and this is not right!?

[Three_Niall]

Hey @Adrian3  , Welcome to the 3Community 🙂 I'd love to help you here. Unless the SIM card is in your phone and has connected to a mast we wouldn't be able to track what country the SIM card is in however I would love the opportunity to raise the with our technical team for you. Pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check this here for you. 

[Three_Niall]

Hey @Adrian3  I'm so glad we could get this sorted for you in PM 👍 Don't forget to hit the Accept As Solution button.

If anyone else is experiencing similar please let us know

[Emma_12417]

 Hi having a similar issue to this. Being charged 90c roaming fee for 1 min call duration for unanswered calls that are not leaving voicemails.

[Three_Niall]

Hey @Emma_12417 , Welcome to the 3Community 🙂

I'd love to have a look into this for you and see what the charges for the calls are. Pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check this here for you. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Caroline_77500]

Hi Emma, this is happening to me too.  I was recently outside the EU and got charged for calls that went to voicemail, so thought that was the issue so deactivated voicemail calls.  However just returned from mexico, and the phone rang once which i did not answer and charged €4.92+vat just for a phone to ring

[Emma_12417]

So annoying isn’t it?? Esp as you have no control who rings.

[Caroline_77500]

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@Emma_12417 wrote:

So annoying isn’t it?? Esp as you have no control who rings.

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Oh yes. and i even got charged for data whilst roaming and I had mobile data turned off and was using an airalo sim for data!