Hey @Bianca_99931 , Welcome to the 3Community 🙂
I'd love to look into this further for you however I will need to check the account to see if there is a block on the account that is stopping you from texting 57577. Pop through to us here on PM along with your mobile number, full name, address and date of birth and I can check the account here for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.
