I can’t text to 57557

[Bianca_99931]

I’m trying to send a text message to the number 57557 but it’s not working. Can you please help me?

[Three_Niall]

Hey @Bianca_99931  , Welcome to the 3Community 🙂

I'd love to look into this further for you however I will need to check the account to see if there is a block on the account that is stopping you from texting 57577. Pop through to us here on PM along with your mobile number, full name, address and date of birth and I can check the account here for you.

 As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Paul_33521]

I have the same problem

[Three_Stacey]

Hi there @Paul_33521 and welcome to 3Community 😊

I'd be happy to help you with this I just need a little info first, like what number are you trying to text and how long have you been having difficulties? Have you ever been able to send a text to premium rate numbers?

[Paul_33521]

I’ve recently changed phone and provider and this is the first time trying
to send this text from the new iPhone. Never had issues previously. The
number is 57557.

[Three_Stacey]

Thanks for the details @Paul_33521, I'd like to have a look at your account to make sure that everything is set up correctly in the background, so please pop me a PM with your name, number, full address and date of birth so that I can take a look. If necessary I'll raise an investigation with our technical team.

[FionnDe]

Hi, Also experiencing the same issue. 

regards

[Three_Niall]

Hey @FionnDe , I'd love to have a look into this for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and we can check the account here for you.

[Chantel_31203]

Hi Team,  i am also experiencing this issue

[Three_Niall]

Hey @Chantel_31203  , I'd love to have a look into this for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and we can check the account here for you.