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Colossal overcharging AND service removed!

Add_09316
Newbie

Colossal overcharging AND service removed!

I was in another EU country for less than 4 days. I used my phone for a couple of days and then the service stopped. On my return to Ireland - a week later - my phone stopped working and I was informed it was because I was using my data too much 'abroad'. I'd already been home a week! Customer care said wait until my bill comes in and then query it. Well, it just landed and again I've been told my service is being stopped. What they hey three? I've already logged with you that you made a mistake and now this?

1 REPLY 1
Three_Deborah
3 Mod Retired

@Add_09316 Hello and thanks for sharing this. Can you tell me a few things?

 

Which country were you in?

What plan are you on?

Did you receive a text to advise that you exceeded your allowance?

Any idea when you're next bill is due?

 

Let me know and I'll do my best to help.