Also there is no way I’m going to stay in two year contract with a company that can’t even have communicate properly with its customers.
Hey @Add_38790 , Welcome to the 3Community 🙂
I'd love to look into this for you here to see why the device was returned and get this sorted for you. Pop through to me here on PM along with your name, address, date of birth and broadband number so I can investigate this further for you.