Enable 5G on my bill pay account

[holidaysong]

Hi there

I'm a bill pay customer with a non network 5G phone (Samsung A52s 5G). 5G works fine when using another network SIM in the phone, but not for my 3 bill pay account (and it never has since this was enabled for all bill pay customers).

Could you please check that 5G was actually enabled on my account / plan?

Thanks!

[Three_Stacey]

Welcome to 3Community @holidaysong 

I can help you with this, but I'll need you to PM me your name, number, full address and date of birth.

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