Had to top up 3 times this month just to send a text

[Barry_99292]

And now I'm trying to contact support about it and I'm directed to a message board?

I'll be switching over soon. Anyone know who's better than 3?

[Three_Stacey]

Hi @Barry_99292  some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.

[Barry_99292]

Hi @Three_Stacey ,

Who do I speak to about a refund?

I've now spent 65 euro in March where it should only be 20

[Three_Niall]

Hey @Barry_99292 , thanks for contacting us here, pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.