You took €90 of my credit overnight even tho I'm only over a week since I topped up. When can you give me my money back? Should I contact comreg? I was over 3 hours waiting to talk to someone so I just gave up. I don't think eir would be this bad but I'm not sure.
I lost 30 credit all my can eat data had to top up by 20€ over the phone because how am I meant to sign in to three when they send an email to a person without internet access, totally unacceptable. All us affected customers need no strings attached compensation for our loss of money
Hi @rburke923 & @Add_31223 We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.
Ok, I had no issues only all my credit is gone and it's still not resolved. I'm unable to call others that are not on the 3 network until that credit is back in my account. Do you know when I will get the credit back?
Hey @rburke923, thanks for your patience on this, I don't have a date for when this will be resolved however I can assure you our teams are continuing to work to get this resolved.
Hey @Shalom_94005, I'd love to look into this for you, pop through to me here on PM along with your full name, number, address and date of birth so I can check the account here for you.
