How do I add my broadband number to my3 account?

[Anna_08154]

I have two separate accounts with 3. One for my mobile and one for home broadband. The only number I can view on my3 is my mobile. Can I also add my modem/broadband number to my3? I can;t see how to do it and am trying to keep on top of bills. Anna 

[Three_Shane1 · Accepted solution]

Hi Anna, as both accounts are separate you'll need to set up a new My3 account for your broadband. Once you've registered a new account & added your broadband number you'll be able to view your usage & monitor your billing. 

[Dilsad_08519]

hi - I’m having the same problem, and I have tried to register with a different email address, and I have also set a PIN number through chat but it still gives me an error at the registration, so I can‘t register with a different email and therefore can’t access my broadband account. Chat hasn’t been able to help, is there anyone here that can help? Thank you. 

[Three_Stacey]

Hi there @Dilsad_08519 😊, I'd love to help you with this. To see what needs to be done to help I'll need you to pop me a PM with your name, number, full address and date of birth. Please also let me know what error you're getting when registering.

[Add_83721]

I have the same issue with adding broadband contract to my3. Can you please help me?

[Three_Niall]

Hey @Add_83721 , thanks for posting here, you can the view full step by step guide on how to get this sorted in our blog. How to: Add Another Number on My3