I topped up twice by mistake.” “There was a duplicate top-up

[SIHYUN_67966]

 I was charged twice by mistake. Could you please process a refund for the duplicate payment?

 

[Three_Stacey]

I'd be happy to have a look at this for you @SIHYUN_67966. I'll need to review your account to help with this so please pop me a PM with your name, number, full address and date of birth, also, please give me some more info on these top ups. How did you top up, online, through the app or over the phone? Was there an error or a confirmation text for either top up?