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Incredibly slow broadband speed

Octavio_51429
Connector

Incredibly slow broadband speed

It's been almost 3 weeks since I joined Three, I live in South Dublin and I didn't have one day, actually one entire hour where my speed was consistently higher than 6Mbps. I had speed readings of 0.5Mbps! This feels like going back to dial-up times. I can't watch videos online without stutter. I can't work. At times I have to feed my laptop with my phone's hotspot because I can't even have a meeting without interruptions. Three weeks ago, I was told 3 days in a row that it would be fixed by the following day... I gave up even bothering to follow-up on that.

I'm not looking for a discount or something, I'm already leaving. Just take this as feedback because you'll lose tons of customers like this.

Tell me this is normal:

Octavio_51429_0-1788340251935.png

 

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Octavio_51429 thanks for contacting us here and sorry to hear about your experience. As this is related to broadband I would recommend contacting our dedicated broadband team on 1913 who would be able to support you with the speeds query .