Can anyone help, I set up our account about 8 years ago when we decided to go contract. Account has always been in my name with both our phones linked to the account. I went to renew our contracts yesterday to be told that they couldn't deal with me as I wasn't the main account holder. My husband has never had any dealings with three while in contract either by phone, in person or online, its always been through me, so I don't understand how my account has been changed into his name. Unfortunately nobody will talk to me, spent a couple of hours yesterday trying to get to the bottom of why my account was changed but it was like banging my head off a brick wall. Has this happened to anyone else. My four digit code is no longer linked to my account. Husband doesn't know his so he can't even phone and you need this code to connect to an agent. Any help would be appreciated.
