“No Active Customer or Subscriptions were Found“

[rchlbrkr]

Hi I’m trying to see my Dashboard but I keep getting “No Active Customer or Subscriptions were Found”. I recently put my sim into a new phone if that helps.

[LauraH]

@rchlbrkr Hello there. Sure, I'll take a look at this for you. Tell me, could you access your dashboard on your previous phone? Do you see this message on both the app and website? Are you a Bill Pay or Prepay customer? The more info I have the better so be sure to let me know.