No active User

[Add_04815]

Hi, 

I've been trying to log into my account, however I keep getting an error message that no active subscription can be found. 

Thanks in advance for your help with this.

[Three_Stacey]

Hi there @Add_04815 do you still want help with this or have you reached out to customer care over the weekend?

If you'd like some help please pop me a PM with your name, number, full address and date of birth. Once I have these details I'll be able to look at your account and see what steps we need to take.